Help & support
Look for your answer in the questions below, and if it is not there, message us directly.
Frequently asked
How do I cancel a booking?
Open the booking from My trips and tap cancel. Cancelling is possible up to 24 hours before the start time; a request the host has not answered can be withdrawn at any time.
When do I get the deposit back?
The deposit is handed to the host in cash on collection and returned by them when you bring the vehicle or property back undamaged. Ajjer is not a party to it.
How do I pay?
In cash, directly to the host on handover. The price shown on the listing is what you pay — nothing is added on top.
How do I add a listing?
Tap Become a host on your profile. Once your identity is verified, the add-listing button appears in the bottom bar.
How long does identity verification take?
Usually within one working day. You get a notification when the review is done, and if it is rejected you can send clearer photos.
Still stuck?
Our support team replies during working hours. Live support is available inside the Ajjer app.